What should I do if I haven't received my parcel?

Contact our support team immediately. We guarantee a refund or reshipment if the parcel hasn't arrived beyond regular shipping days, except for cases involving incorrect addresses or customs issues beyond our control.

What if items are missing from my shipment?

Check all boxes and packing materials thoroughly. If items are still missing, email customer service with a description of missing quantities and photos of the parcel for verification.

How do I return a product?

Products must be in original packaging and unused condition (except defective). Contact support for return authorization. For quality issues, a third-party quality report is required.

Shipping & Return Policy

Last Updated: April 10, 2026

Contact Our Support Team

Please contact our support team for any issues immediately once you receive your parcels, including but not limited to the following reasons:

Not received the parcel normally
Some items missing from your shipment
Damaged or defective products
Wrong items received

Contact Email: support@icswift.com

Not Received Your Parcel?

Yes, we guarantee a refund or to resend your order if you haven’t received the parcel beyond the regular shipping days, except in cases where the customer takes responsibility for the unsuccessful delivery, such as:

Providing an incorrect shipping address
Unable to complete customs clearance due to customer’s reason
Refusal to accept the delivery

Note: In cases of extreme weather, post office delay, customs clearance delays, or local protests, we are unable to guarantee on-time delivery. However, we will do our best to support you. Thank you for your understanding.

Items Missing From My Shipment

If you find that some items are missing from your shipment, please follow these steps:

Step 1: Check Your Shipment

First, check that you’ve received all the boxes associated with your order. Then fully empty each box you received – sometimes small parts get caught in crevices or in packing material.

Step 2: Contact Customer Service

If you still can’t find your item, please email customer service right away. Include a description of the missing quantities and pictures of the whole parcel. We’ll forward them to our warehouse to check the monitor records and the packing pictures records.

Resolution Process:

1. Send email to support team for authorization

2. We’ll check and verify the issues

3. Offer solutions to customer case by case

Return Policy

By returning products to IC Swift, the customer certifies that the products were purchased from IC Swift and there has been no substitution in whole or part of the same product from another supplier, distributor or other such sources of the product.

Return Conditions

The return should be in the original packaging
Products must be in unused condition (except for defective items)
ESD or moisture-sensitive products should not be opened except under controlled conditions

Quality Issues & Counterfeit Claims

When a customer requests a return due to “non-original/fake/quality problems”, a valid quality report from a third-party authoritative organization recognized by our company is required for the return and exchange.

Important: Please contact our support team for return authorization before sending any products back. Unauthorized returns may not be processed.